Being a General Manager Isn’t for the Faint of Heart

It’s a role filled with constant distractions and daily demands—from guests, owners, management companies, team members, and even the property itself. Let’s be honest… Hotel Happens!

Today’s hospitality leaders face a growing list of challenges—and so do the Regional Managers and executives trying to support them. The rapid expansion of hotel portfolios has created a surge in demand for new GMs, many of whom are stepping into leadership roles with less training, less experience, and fewer resources than ever before.

Above The Lobby was built to bridge that gap.

Our programs were created for the GMs who didn’t get the handbook… the ones who were promoted before they were ready, asked to lead without a net, or simply raised their hand to help.

Because hotel operations don’t stop—not when there’s no “perfect” GM, not when the leadership bench is thin. The show must go on. Guests still check in. Rooms still turn. And someone has to keep it all together.

That’s where Above The Lobby comes in.

We offer real-world, operations-based training and mentorship that gives your newly promoted or underprepared GM the tools, knowledge, and confidence to lead effectively—and deliver real results for your property.

Let our experience help your GM succeed—and help your hotel thrive.